RETURNS OR EXCHANGES
Thank you for choosing to purchase home and lifestyle products from our website. To ensure a satisfying shopping experience, we offer a 30-day return guarantee starting from the date of delivery. Please read the following terms carefully before requesting a return.
30-Day Return Policy
Customers may request a return within 30 calendar days of receiving the item. Return requests made after this 30-day period will not be accepted, unless otherwise required by law.
Return Conditions
To be eligible for a return, items must meet the following conditions:
The item is unused, undamaged, and in its original condition;
The item includes its original packaging, tags, and all accessories;
A valid order number or proof of purchase can be provided;
The issue is not caused by human-induced damage, misuse, or improper storage.
We reserve the right to refuse returns for items that do not meet these conditions.
Non-Returnable Items
Returns are generally not accepted for the following items:
Items that have been used, washed, or damaged by the customer;
Customized, personalized, or specially ordered items;
Clearance or “Final Sale” items;
Items restricted from return due to legal or hygiene reasons.
Return Request Process
Contact our customer service team within 30 days of receiving the item to submit a return request;
Provide the order number, purchase details, and the reason for the return;
Upon approval, we will provide further instructions for the return;
Ship the item back to the designated return address as instructed.
Packages returned directly without authorization may not be eligible for a refund.
Return Address
860 East Grangeville Boulevard Space 71
Hanford, CA 93230
Please note: You must contact our customer service team to obtain return authorization before shipping the item back. Items returned without approval may be refused or cannot be processed.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the refund decision via email.
If the refund is approved:
The refund will be issued to the original payment method;
Processing is typically completed within 5–10 business days;
The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or payment service provider. Shipping Fee Information
We will cover reasonable return shipping costs for returns resulting from product quality issues, damage during transit, or incorrect items being shipped;
For returns requested due to personal reasons (such as change of mind, incorrect purchase, or size not meeting expectations), the customer is responsible for the return shipping costs;
Original shipping fees (if applicable) are generally non-refundable, unless otherwise required by law or if the return is due to an error on our part.
Damaged or Incorrect Items
If you receive damaged, missing, or incorrect items, please contact us as soon as possible after receiving the package and provide your order number along with relevant photos. We will assist in resolving the issue promptly and arrange for a replacement, exchange, or refund.